My boss pulled me into the office and basically wanted to talk to me and see what was going on. It actually was good to get to talk it out with her, and see what she might think the problem was, and to tell her what I think it might be, and what might help. I was surprised to hear a few things, but after she said them, it really hit me in a way that I will make a conscious effort to improve upon them...
One of the things she mentioned was my attitude and I was really surprised to hear she thought it had changed. She didn't use the word attitude, actually, she used "demeanor" (same thing, really.) But she said I wasn't being very receptive to the people around me...she said I was being receptive when we were talking, and she was glad, but she had noticed that I hadn't been very much over the past couple weeks. She said she even noticed I was being that way with customers. This is around the point where it really hit me and I started to get upset.
One thing I have always prided myself on was my great customer service skills, and no matter what was happening with my paperwork or whatever, I always knew that at the end of the day, the customers were happy and that was really important to me. But when she told me that she had noticed I was having attitude with customers, I actually started to tear up. I don't cry at work. I just...it's a personal thing to me, because I am very bubbly and outgoing, and if people are not getting that from me, I really do need to focus on that.
When I had gotten my review, that was one of the things that was mentioned...apparently a new customer complained about me. I remember the customer and I was rude to her, because she was being that way to me, and I just...it's hard sometimes not to do it, you know? But when they told me that, I have been trying really hard to be super patient and friendly.
Anyway, after todays talk I actually felt much better. We came up with a pretty good solution to the problems and i think it'll be much better next week to go back with a sort of clean slate and get it all under control.
C'est tout.